Thomas was extremely professional and went above and beyond the other three companies we had come out to bid on our new heating system. Basset Heating will be our heating and cooling company of choice, hands down!
Basset installed a central AC only 3 days after receiving a quote from them. They gave me the best price out of 6 quotes from around town.
Bobby did a great and clean job on the install and was super nice and professional. I will be using Basset for all my heating/cooling/plumbing needs going forward.
Thomas was my technician. I had my blower motor and evaporator coil cleaned. All I can say is great service with integrity.
Another company tried to quote me the same service for about $2000 more due to my furnace being in a tight location in the crawl space saying they needed to take everything apart and pump down the system.
Thomas informed me that none of that was required, and completed the service in about 1.5 hours!
I highly recommend using them for your future needs, as I will, because they do quality work without trying to rip off the customer, as was attempted in my situation. Thomas was extremely friendly, and thoroughly explained the answers to the questions I had as well. Once again, I highly recommend them.
Thomas was my technician today – I first got a text (which I found hilarious) letting me know he was on his way, and he called as well.
He was very professional, well-spoken, and was almost immediately able to diagnose my first issue. After he was able to go get the part and come back he discovered a second, much more dangerous issue. That no one else had even noticed.
Kudos to Thomas for his quick thinking and can-do attitude.
Bobby from Basset Heating and Air came out same day to check my HVAC system due to the heat not working properly. All in all it was fixed from changing the filter and I still wanted peace of mind having it checked. Bobby was beyond courteous and professional. He answered all my questions (which was a lot) because I had never had it serviced nor know anything about the system. He took sufficient time in showing me how to get the most out of my HVAC and to keep it working properly. I would highly recommend this company and his work. In fact I already made an appointment for another recommendation in duct cleaning. Each team member has their own specialty which I find very useful in order to gain more knowledge myself.
This company is fantastic! I had two properties to look at for a tune-up and system check. I loved how they sent a text with a picture and short bio of their service rep beforehand.
Thomas arrived early and was very thorough in the tune up and explained everything that was going on with the system. The prices were very good and the Basset Club Plan is such a great deal to help save us on parts and labor.
The other house had more major concerns. He walked us through all of our options, the reason behind each one, and the reason some parts may cost more than anticipated (it’s not Basset, but our specific manufacturer that charges a lot for the parts we need.) He was very kind and empathetic and didn’t pressure us or bully us into an expensive or a new system. The company gave us time to consider our options and discuss as a family.
I could not be more pleased with Basset Heating and would recommend them to anyone!