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MON–FRI: 8AM–7PM
24/7 EMERGENCY SERVICE:
The online booking feature is no longer available. Please call our office for any scheduling needs. Sorry for the inconvenience.
Basset Heating and Air Conditioning is a repair-first company. This means we are motivated to fix, not replace, for the lowest cost. We are not a commission-based company. We only recommend a full system replacement as a last resort. We’ll even encourage you to get a second opinion. We’re confident you won’t find a better deal.
Many other companies are sales-first, which means they’re motivated to sell the highest-cost items as quickly as possible. They’ll often suggest to replace a perfectly good system with a new one, costing you tens of thousands of dollars.
Before you spend $10,000-15,000 on a new system, we can likely fix your existing system good as new.
Before a salesman or technician comes to your door, know that often problems are typically due to a lack of maintenance and can be easily repaired.
They’ll also make some false claims
When a salesman says “this will cost you a lot, but if you sign right now, we’ll give you 10-15% off”, you are dealing with a sales-first company.
This tactic backs you into a corner and pressures you into making a quick decision. They are afraid of you getting a second opinion, especially from a reputable repair-first HVAC company like Basset Heating.
If you hear this, simply say I’d like to get a second opinion on your HVAC repair or replacement estimate and give us a call. An honest company on your side will encourage second opinions. A dishonest company will dissuade you from doing so.
If at any point a technician resorts to scare tactics to sell something on you, do not give in. Chances are, they need to scare you into buying from them now because they’re scamming you. They don’t want to allow you time to get a second opinion.
No matter the issue, you have time to get multiple opinions. Don’t let an AC technician scare you into paying for services you don’t need.
The only immediate danger is if you smell gas, or a rotten eggs smell, or see a physical fire. Even the most “dangerous” of issues isn’t bad enough to forfeit a second opinion.
Companies are in business to make a profit. While most of them prioritize serving their customers as best as they can, some will cut any corners to get ahead and make a quick buck. Maintain a healthy suspicion of “free” services or too-good-to-be-true deals.
If a solicitor contacts you via telemarketing and promises a free service or a massive discount, be wary of a “catch.” Odds are, they are steering you toward buying something you never intended to shop for in the first place.
If you requested an estimate based on a promotion or special, stick to that and get a second opinion on other things they bring up.
You need a written agreement. Verbal agreements are not good enough. The least you can do is demand written proof so you may have legal recourse should a company not fulfill everything they say they’ll do.
Use your best judgement—if an offer from an air conditioning service provider sounds too good to be true, it probably is.
If they aren’t willing to put it in writing, chances are they’re planning on doing something to take advantage of the situation.
This goes hand-in-hand when there’s no written agreement. You’ll agree to an offer for a top of the line furnace or air-conditioner, only to find that it’s out of stock when it comes time to install. If there’s no written agreement, there’s nothing stopping them from installing an inferior system at the same price.
Without a written agreement, other HVAC companies often run into “unexpected” and expensive complications.
Basset Heating & Air Conditioning will never charge more than the quote you received.
Another thing to look out for is technicians installing a different part than what you were sold. This is like getting invoiced for a Lexus but driving off in a Toyota. It’s okay to ask the technician to walk you through the job and make sure that what’s being installed is what’s on the invoice.
Some folks will require a deposit or a 100% upfront cash payment before they start work. This is okay as long as you have a signed contract first. Verbal contracts are no good here. Make sure everyone agrees on what’s being done, what parts are being installed, and that everyone is happy with the agreement.
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Contact Us
6150 Southmoor Dr #5 Fountain, CO 80817
Freephone: 719-496-8633
FAX: +1 800 889 9898
Email: support@bassetheating.com
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Contact Us
6150 Southmoor Dr #5 Fountain, CO 80817
Freephone: 719-212-4761
FAX: +1 800 889 9898
E-mail: support@bassetheating.com
Services
Quick Links
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