Every Problem has a Solution

Let’s Troubleshoot

What type of problem are you having?
What type of Air Conditioner Problem are you having?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?
Is your outdoor unit running?

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “air conditioner”
  • Try flipping that circuit to “off” and then “on”
  • Give your air conditioner a couple minutes and see if it comes on now
Did that solve your problem?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment
What type of heating problem are you having?
What type of heater do you have?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?
What best describes your heating problem?

Make sure power is getting to the furnace

Try this:

  • Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
  • Look for a switch (like a light switch) near your furnace and make sure it is set to "on".
Did that solve your problem?
Is your outdoor unit running?
Is there ice on your outdoor unit?

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
  • Try flipping that circuit to “off” and then “on”.
  • Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?
Is there ice on your outdoor unit?
Is the noise coming from the outside or inside unit?
What type of heater do you have?

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?
Did you just turn your heater on for the first time this winter?

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

Our Services

Air Conditioning

Basset Heating & Air Conditioning of Colorado Springs specializes in residential air conditioner installation and replacement.

Read more

Heating

Need a heating solution for your home? Our team provides the highest level of quality in furnace installations and replacements.

Read more

Indoor Air Quality

Your indoor air quality is very important in terms of your family’s health and enjoyment inside of your Colorado Springs home.

Read more

Water Heaters

If your hot showers are becoming decidedly shorter and you have noticed a rusty color to the water, it is probably time to consider replacing that old water heater.

Read more

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Testimonials

  • I found this great plumbing company at your-local-plumber.com. They came quickly, the technician was very professional and they gave me a fair price up-front before any work was done. I will use them again in the future if I need any plumbing work done in my home.
    M M.
  • I called after hours when my water heater flooded my basement. The technician was at my house within an hour and was able to fix my water heater that night. He even was able to get a restoration company to my house that same night to start cleaning the mess in the basement. The technician was very nice and the rate were surprisingly reasonable for an after hours call. Very highly recommended!
    A D.
  • During this last storn of out my furnace went out had called around to get a few different quotes, they were all outrageous and then I called Basset Plumbing and Heating and his prices were very reasonable compared to the others I had called for quotes. He made it a point to get to me the same day that i called and even came early. Thank god he did because I have kids and it just got colder and colder outside. i will definitely use him again but I will also refer him to all of my friends and family . Oh and I need to also say that he was the nicest guy and cleaned up after himself, he made sure that he left no mess afterwards. Thank you again Paul Prentiss and Basset Plumbing and Heating.
    B D.
  • One of the few companies that actually responds after hours on a weekend. Service was prompt, professional and very reasonably priced. Its nice to know there is a heating company that really treats its customers like people. I would definitely recommend Basset Heating & AC.
    K M.
  • Competent and honest--everything you want in a service technician! Basset Heating went above and beyond our expectations in the service call, and seemed to genuinely care that our heater was repaired to a high standard. We will recommend this company to our friends.
    Martins
  • Saved me over $1,000 from a competitor bid on a new air conditioning system. Professionally installed and works wonderfully. Showed up on time as promised and issued the necessary permits so there weren't any surprises. Friendly and courteous service. Explained everything we needed to know about operating and maintaining our new AC as well as our existing furnace. Will definitely recommend to our friends and neighbors.
    T B.
  • Very professional and courteous. Helped explain how my heater worked and gave me tips on how to maintain it. Was reasonably priced and did a fantastic job. I would recommend to all my friends and would definitely use them again.
    Marry W.
  • Basset Heating and Air was able to repair my system after I was Mislead by another company into believing I would have to replace the entire system at a very substantial cost. I literally saved thousands of dollars by getting a second opinion and now my system works great! What a relief! The repairman was honest, courteous and very friendly. I will definitely recommend them to my friends, family and neighbors. Thanks again!
    J B.
  • Fixed my AC this summer. Works better now than it has in years. I am very happy with Basset Heating and Air. Was very nice and clean-cut.
    R M.
  • I had called three heating and air conditioning businesses before calling Basset about my error code 33 on my furnace. They all wanted to send a tech out and would not be for hours. At Basset, Mike had called me back within a half hour and talked me through steps to take. I had my furnace working within 15 minutes with no money out of pocket. Would recommend Basset Heating and Air Conditioning to anyone.
    P D.
  • Awesome company! Was able to get out earlier than quoted and showed me how to keep my furnace from having the same problem happen again. Way better than the competition!
    Jeremy G.
  • I was very pleased with their service - they came out within an hour of my call, provided info on how to solve the simple problem myself, and were very reasonably priced.  I will definitely use them again.
    Justin V.
  • Honest, fair company! I will only use Basset for my heating and cooling needs. It's nice to see that customer service is still a part of some businesses.
    Emily S.

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