Thomas was my technician today – I first got a text (which I found hilarious) letting me know he was on his way, and he called as well.

He was very professional, well-spoken, and was almost immediately able to diagnose my first issue. After he was able to go get the part and come back he discovered a second, much more dangerous issue. That no one else had even noticed.

Kudos to Thomas for his quick thinking and can-do attitude.